If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. We sell tickets on a "next best available" seating system. All venues have seating options available for patrons in wheelchairs or who require assistance. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. I've been invited to purchase held seats by my friend, how many seats can I purchase? Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. My tickets have not arrived after a reasonable amount of time, what do I do? Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. When you book online you cannot choose the location of your seat. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Request details from Ticketek when booking your ticket. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. What are the terms of concession tickets? If you purchased online or through our call centre please contact Customer Service for further assistance. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Your barcode to access tickets is generated upon your renewal. My address has changed. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Can I use more than one Ticketek Gift Voucher in the same transaction? Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family %PDF-1.5 When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. How do I redeem my Ticketek Gift Voucher? to collect tickets. Tickets can be purchased via our website here, or over the phone on 1300 722 515. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. No, there will not be a priority system in place for AFL Members dining in 2023. How do I gain entry to the venue using Passbook? My Ticketek Gift Voucher has no Voucher ID? Can I request a partial refund on my purchase if I have selected Refundable tickets? No, we cannot refund the additional charge for the Refundable tickets. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. No, for the first release, the app will only be an iPhone app. By clicking this link, a web page will be displayed containing your ticket. Promoters sometimes request that a number of tickets be held for promotional purposes. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Juniors aged 7-14 years are entitled to purchase a junior ticket. Will I be notified of event / gate changes? You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Proof of purchase may be required for any refund or exchange. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. The email account that the message has been sent to is closed. How do I save my credit or debit card details? As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. The mobile number provided will be sent your mobile ticket/s 8. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Ticketek Terms and Conditions of Sale. Safe, Fast and Verified You now have the option to have your sign in details remembered for your next visit. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. We liaise closely with event organisers on matters related to ticket scalping. . However, some events will have unreserved seating where it is first in, best seats. Are Refundable tickets available through Ticketek Marketplace? Once you have selected your ticket(s), there is a time limit of. Why is there a time limit when I buy tickets? Your barcode will be on the first page that opens (the homepage). Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. Why does Ticketek want to access my Facebook details? Do I need to be logged in to see 'My Events' and if so how do I know? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. How do I arrange for a new membership card to be sent out? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). More information relating to mobile ticketing will be communicated in the lead up to the season. Can I forward my Mobile Ticket to a friend? Group Bookings are available for selected events and are subject to availability. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; There are three delivery options: Note that for general admission events, tickets can not be replaced. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. How do I find out the expiry date of my Ticketek Gift Voucher? Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. Yes, all events that Ticketek ticket for can be found on the mobile site. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Will AFL Membership dining have a priority system in place to access tickets? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. If your location is not recognised, National content will be displayed. The email may have been filtered by a spam filter. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. Check your billing and account details. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Some events have more than one price type. What can I do to increase my chances of getting tickets to a popular The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Postponed and Cancelled Events. There was a spelling mistake in the email address entered. How many tickets can be delivered by Mobile Ticket delivery? Ticketek may charge a reasonable fee for the replacement of tickets. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. This is so we can show you upcoming events in your vicinity. Member Ticket Redemption Information | Adelaide Football Club What happens if I purchase multiple tickets and haven't received them all? The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Full Ticketek Refundable terms and conditions of sale can be viewed here. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Will the Mobile Ticket scanners at venues work through phone covers? Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. What will happen if the barcode is sent to a non-smartphone? Please comply with any stated ticket limit for this event. Your confirmation email will include all of your delivery details, plus your customer information. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. ezyTicket - your ticket is emailed to you in PDF format. Can I sell tickets using online auction sites like eBay? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. When tickets are no longer available the event will be displayed as Allocation Exhausted.". For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. <> The transaction limit is 10 at both Marvel Stadium and the MCG. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Are there any events I can't use my Ticketek Gift Voucher for? Check you can log in and have your passwords ready. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Ticketek may not replace tickets where seating is unallocated (general admission tickets). If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. What does General Admission (GA) mean? In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. How do I check the balance of my Gift Voucher? Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. to then often have to go to their desk at the venue to follow up the issues. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? There are so many people queued up outside the MCG, waiting to get in. The term including when used in these Terms and Conditions is not a term of limitation. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Can I still access the full site on my phone if I need to? Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Ticketek routinely mismanages ticket processing which should be simple. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? endobj Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. The example above is for an adult barcode. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family Ticketek Australia | Official Tickets for Sport, Concerts, Theatre No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. My Ticketek Ticket Delivery. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! The website will still select the best available within the section you have chosen, You can only select on price category at this stage. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. I've sent an invitation but some or all of my friends did not receive their emails. This refers to the various levels of ticket types on offer; e.g. You must allow adequate time for collection or delivery of tickets. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. They will be assigned the seats nearest the original purchaser. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Don't forget to bring your ezyTicket to the event. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. How do I add my mobile tickets to the Ticket Wallet? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. If you would like your event to be one of these, we would love to hear from you. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Tour dates Ticketek is selling for the following venues only. No, Ticketek Gift Vouchers are not reloadable. What qualifies as a concession ticket? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Requesting a password reset during the on-sale will use your time limit. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Change of mind is not an approved reason. You are required to present your credit/debit card and photo I.D. Why does the app ask to use your current location the first time it's opened? Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. 1 0 obj Many businesses act as Ticketek Agencies throughout the country. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Can event notifications and location services be turned off from the Ticketek app? Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. How do I purchase a Ticketek Gift Voucher? These tickets are released when not required by the promoter and generally given to us to sell to the public. How do I unsubscribe from My Ticketek emails? Gift Vouchers can be purchased for specific events when available. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. No, refundable tickets can only be selected during the original purchase. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. We do not send tickets to PO Boxes or business addresses. If you have an issue with tickets purchased through an unofficial agency please return to the point . If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. At this time Ticketek NZ cannot post tickets overseas. If you do not receive your club of support pack please contact the club directly. PDF Official Stray Kids Collector Ticket FAQ Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Why can my friends (invitees) only purchase the held tickets one at a time? Their customer service to follow up and right the problems is poor. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. Please wait a few seconds for it to load. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. How long are Ticketek Gift Vouchers valid for? Can I purchase tickets through the mobile site? Do I have to save my credit or debit card details? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Ticketek's Group Bookingscan help you plan your next excursion. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. An administration fee of $10 will be charged. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Group discounts may be offered but do not apply to all events. Don't worry though, until you finalise your purchase the value will remain on your voucher. The app also uses your location to alert you of events currently being held at specific venues. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Members can alternatively reserve a seat in the pre-determined on-sale period for each game. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. 3- 12 - Junior Ticket. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Please note there maybe no replacement for General Admission tickets. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Invitee B starts purchasing two seats from hold. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once
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