Staff are mostly friendly and it's well worth a visit. Generally excellent facilties and equipment though can be a bit busy at times. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. I use both the free weights, machines and also classes. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Moreover i received several very abusive emails from them in the days following. Awful!!! In reality this was my experience. Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. We also ensure all reviews are published without moderation. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Literally just paid for a day pass as the website said they were still open at stevenage. This hasn't happened and all attempts to contact them regarding this is being ignored. We use dedicated people and clever technology to safeguard our platform. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! They want you to sign up to a 12 month contract with the promise you can freeze free of charge. This happened on several occasions making me again not really want to use the pool and steam room. 2023 Trustpilot, Inc. All rights reserved. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. With an attitude like this it will surely be closing down soon. This gym offers friendly staff with excellent personal trainers. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Its not worth the money that I am paying now. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The main reason that I joined is for the Les Mills Combat class. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. why would you not notify any body ? Date of experience: 10 November 2022. Save your money, go elsewhere. Join the 248 people who've already contributed. Find out how we combat fake reviews. Management ineffective and ambivalent. Correction: non-existent customer service. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Your cars are not safe! No matter how many times I try to contact them I never get a response. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? beyond me , they have sullied their name. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. It does seem that there are other members who have also not been refunded. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Verification can help ensure real people write reviews about real companies. 0 star! Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Also, water little bit too cold sometimes. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Absolutely flabbergasted of the audacity and attitude she had with me. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. It was a great gym to start off my journey on becoming the best version of my self. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. And update your website!!!! The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Join the 270 people who've already contributed. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. A nice gym and I enjoy my early morning workouts. Trugym luton are refusing to refund me 200 of my hard earned cash! Verification can help ensure real people write reviews about real companies. The toilets are extremely dirty as well as the showers. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Like a sauna. The staff are more interested in their weekend plans than theirmembers. 1/pool too cold to use from me joining in November to February. Verification can help ensure real people write reviews about real companies. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The changing rooms are always clean and the same for the showers! How many stars would you give TruGym? However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. It's a public swimming baths not a gym. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Anyone can write a Trustpilot review. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. The staff and instructors are lovely and always happy to help. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. And the price is ok.Over all not impressed with the gym at all. Your experience matters. Suggested companies are based on peoples browsing tendencies. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Completely recommend this gym for any women that are looking for a great gym for good value for money. Your experience matters. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Stockton On Tees - AVOID!! | Read 241-245 Reviews out of 245 As far as I'm aware non of the members have received refunds on their memberships either. It said I should hear back within 48 hours. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Weights are all over the place. Absolute disgrace of a place rude obese staff. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. I was paying double on a different gym and was always having problems but this is miles better. Our 2022 Transparency . But I suppose you get what you pay for. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. | Read 41-60 Reviews out of 265 Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. We use dedicated people and clever technology to safeguard our platform. Your experience matters. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. | Read 41-60 Reviews out of 258 I've had an amazing time going to this gym. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. | Read 61-80 Reviews out of 267 Management ineffective and ambivalent. I've always felt so welcome at TruGym and enjoy making my daily trips. without helping me with the issue in any way at all. Pool full of screaming kids. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Good luck TruGym you are going to need it! In the first instance contact your local gym. I use both the free weights, machines and also classes. Companies can ask for reviews via automatic invitations. Join the 242 people who've already contributed. I would not recommend this gym to anyone. You can never get a response from customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Consistently fail to keep to their own opening and closing times. Broken equipment takes a long time to be repaired. Most staff are very polite. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Gym was great but suddenly closed down with little more than a note on the door. They offer classes which I have found very useful for my weight loss. How many stars would you give TruGym? The gym had closed down suddenly in November 2021 and hasn't provided a refund. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided.
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