Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. ;R?q:40? https://lnkd.in/eskQbV8D Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. Feedback. Intersectionality, domestic abuse and housing *?00120 4! Whether they need emotional, physical or financial support or advice it's always free. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Largo FL 33777. Pan Sussex priority alignment with Brighton and Hove A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. We may not get better overnight but we promise well keep using your feedback to get better. This latest performance shows some areas where were hitting our targets and others where were not there yet. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. If it matters to our customers it matters to us." 8th March 13:30 Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. You can register for MyHome, and MyRewards at myhome.stonewater.org. Scheme Co-ordinator Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. The Customer Complaint Panel who are they and what do they do? Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Christian Lauterbach - Sicherheit im Betrieb. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. June 29, 2022 russell hantz wife; Category: . Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. We manage around 32,500 homes in England for over 70,000 customers . #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. (i You can find it here. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Call your management office directly or the local authorities at 911. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof I could pick out names but does that not devalue the work others do. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. You could be our next: Customer enquiries. hbbd```b``5 L@E) $3H@i Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. by chloe calories quinoa taco salad. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. To tell us your thoughts, please complete the following, 2 minute survey. Select Accept to consent or Reject to decline non-essential cookies for this use. Over the last three months weve carried out a whopping. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. stonewater customer promise. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Government contracts account for 3.7 million employees in the United States. Customer Service Advisor You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Report a defect or repair. 0 Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Development Manager Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Customer Promise We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. stonewater customer promise. This form will not work unless you enable cookies. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Online/Remote - Candidates ideally in. Customer APP ID: stonewater. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Put simply, if you want to make a positive difference, working in housing is for you! Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Keeping customers safe and delivering quality services to you really matters to us. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Others should be encouraged to follow their lead. Transparency . Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Home; ber CLS; Leistungen; Kontakt / Impressum stonewater customer promise. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. stonewater customer promise. All answers shown come directly from Stonewater Reviews and are not edited or altered. I want to celebrate all the great work our teams do. Questions were not too difficult and it felt very relaxed. cscl star vessel flag autism and narcissism differences. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. You must do this within 15 working days of our response. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. We think we could be the perfect match for you too but which way will you swipe? If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Stonewater customer community group on Facebook. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. How ready are you? endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Project Officer Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 stonewater customer promise. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group Day 5 of #NCSW2022 is Customer Service Recognition Day! Remote/Work from Home position. (Usernames and Passwords are Case-Sensitive). Changes won't be saved until you sign up for an Enhanced Profile subscription. Perpetrator accommodation removing the cause of harm How can we deliver good, quality, and affordable homes to the people wh New Homes Coordinator Does there seem to be diversity at Stonewater? Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Report anti-social behaviour. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Day 5 of #NCSW2022 is Customer Service Recognition Day! To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. hlRmk0+}K`,j"c[IvNsztiDc@h 2 Stonewater reviews. Listing for: CV-Library. Twitter - @StonewaterUk. Bournemouth - England - UK , BH2 6ED. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Excellent customer support. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. The CCP will then meet and make their recommendations within 5 days of their meeting. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Stonewater did an excellent job of communicating before, during and after our recent roofing job. LEARN MORE Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Right to Buy for housing association tenants This button displays the currently selected search type. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve.
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