Answer dates might appear two to three weeks before they were published. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Browse our airport guides and lounge network information. This is where memories are made - from helping our customers when they make a booking, to welcoming them at check-in and looking after them onboard, we strive to deliver the best in service and customer care. Restaurant and hotel reviews, photo galleries and travel articles. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. I would work hard to understand the program as I am naturally someone that likes to know hows do things". Designed for small to medium businesses. There was a question about working in a high pressure environment I applied online the Qantas website and I got an email about a week later for chat interview. "I've always prided myself on being a true professional in any job that I've held during my career. The best part of the job is the amazing staff who make the airline what it is. 1. Keep in mind, you should explain any gaps in employment with a legitimate reason, and you should address anything on your criminal record, even if it is something as small as a simple speeding violation in a vehicle. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Stage 3 was a group activity. Browse our airport guides and lounge network information. ", "Yes, I have, working in Woolworths for many years, some of my jobs were just this, I worked as a night filler for many years and I also was tasked to clean each fresh food section each night, Bakery, meat section, and the deli section!". I interviewed at Qantas in Feb 2023. I interviewed at Qantas in Feb 2023. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. The first hour was just kind of introduce of the position and the company. I interviewed at Qantas in Aug 2018. Applicants must have obtained unlimited working rights. Company/Organisation: Qantas: Job Post: I interviewed at Qantas (Sydney) in Feb 2023. Choose one of our practice interviews to help you better prepare for your upcoming interview. Were you the best cleaner on the team? Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. Firstly it was a one on one interview. Great! Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Darwin High School. the rest of them i need to explain it. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . I interviewed at Qantas (Melbourne) in June 2017. The process took 4 weeks. By posing this question to you, your interviewer is looking to hear that you are a forward thinker who will be looking for ways to improve the overall customer experience for passengers at Qantas Airways. Part-time. Have you ever had a difficult situation with a customer and how did you resolve it? "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. The process took 4 weeks. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Step 4; Invited to an online group assessment. The familiar smiles are waiting to welcome you onboard. Use your points for flights, upgrades, hotels, or car hire. How to Answer: Why Do You Want to Work Here? 10808. An online application process followed by a request to submit a video interview with customer service related questions. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Good job! Another station to do your height reach test and have your documents checked over. Is there an example you can cite of a time when you had to say no to a customer? After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. This is a strong answer. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Nice job! The key point here is to be active in the group and show the assessor you are able to work within the group. "I have no issue being subjected to a criminal background check and employment verification. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Then we had group activity and interview with a Qantas staff. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Some of these questions were timed. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. Book 10 or more passengers travelling to the same destination. Quickly jumped on the Internet and checked and the flights were gone. The process took 7 weeks. I interviewed at Qantas (Melbourne) in Jun 2017. Bookcar hire,car specials, commercial vehiclesandairport transfers. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Find out more about inflight dining, entertainment, seat maps and more. Applicants must be Australian or New Zealand permanent residents. Search and book from over 15,000 cruise itineraries. Reason 3: Good customer service can lead to lasting relationships. The medical costs approximately $450. Remind the interviewer of all you have to offer. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. Great employer. Step 5; Reference checks. Join Qantas Frequent Flyerorsubscribe to Red Email today. Browse our travel recommendations for Australia and beyond. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. I got 5 questions based on my CV and resume. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Step 2; Invited to do an automated questionnaire. What did you accomplish while you operated them? The process took 9 months. Our interview questions and answers do not represent any organization, school, or company on our site. I interviewed at Qantas (Brisbane) in July 2016. Step 2; Invited to do an automated questionnaire. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. I interviewed at Qantas (Sydney) in June 2017. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. Our date tracking prior to 2019 was not accurately kept. I would let the customer know that I am unable to answer their question, but that I want to make sure it gets answered, and I'd work quickly to contact the right person for the answer. what decisions did you make? At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Remind the interviewer of how excited you are to familiarize yourself with their company. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. I applied online. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. PGDM; Specialisations. they gave me 5 questions. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. It was 5 questions about customer services. Choose the seat that suits you before you get to the airport on Qantas operated flights. If in a situation like this at Qantas Airways, I wouldn't hesitate to approach the unreasonable person with confidence. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. 2 of them, i just need to say yes or no. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically This question calls for a pretty simple and honest response, where you confirm your license status and also talk about your driving record in an open and honest manner. Have you ever had a difficult situation with a customer and how did you resolve it? ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! In these situations, it is important that I know our staff, their expertise, and their daily schedules to be able to get customers in touch with the right person. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. It consisted of being welcomed and then being split into different groups. 3 . State Farm agents market only State Farm insurance and financial service products. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. after initial interview was called for a role play via video call, Anonymous Interview Candidate in Melbourne, I applied online. Group assessment; You can track your Qantas Points, shop and more. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Describe a time when you went gone over and beyond for a customer? I feel I can handle most situations with professionalism.". why do you want to be a customer services? Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. If you've ever undergone a background or employment verification check for a past job, mention this as well. I interviewed at Qantas in Feb 2023. I applied online. Discover how you can start earning great rewards and savings simply for running your business. Restaurant and hotel reviews, photo galleries and travel articles. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. describe a time you have done your work above and beyond In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. customer service agent qantas jobs. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Stage 2 was a role play. As you answer, keep this in mind. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. After that they invited me to attend the Assessment day. "If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Continue Reading In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. For this job as a Customer Service Agent, that would mean coming to work each day well groomed and in uniform, well rested, and ready to go. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. You can track your Qantas Points, shop and more. "I consider myself to have excellent computer skills because of both my work history and my own personal use of many different programs. And if you speak any other languages besides English. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. . Would you have any issues in doing this? 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Is there an example you can cite of another time when you dealt with a customer who wanted a price match? I would suggest to really prepare yourself before going to the interview. If you've already created your profile, you can sign in and access your application and personal information to . Step 3; Invited to do a psychometric test. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. I applied online. What kind of businesses? Rotating roster +1. Then, explain the steps you would take to find the right person with the answer. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Great job! The process took 3 weeks. Possible answers are. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Qantas are a good company to work for with regards to pay and conditions. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I applied online. Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. did anything happen? ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". All in all 4 weeks from application to offer Buy flight and unique experience vouchers. Has this ever happened to you before? While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers.
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