It's easy to find the help you need for your broadband, home phone and mobile account on the go. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. Customer Service. 18:04. many thanks for all the help. Last Updated: December 2, 2022 Log in to your Virgin Media Business Mobile Account. ", So hence my frustration and tone of my OP. 06:10. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. 16:11. Irish Creating Original Music + Sound Design Worldwide - Always. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. 15:38. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on We are working on it.' I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. I opened my emails went into folders and clicked on Add an email account. 25-01-2022 Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Fancy a chat? Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? GetHuman features available: Current hold time. Personally, whenever I make a formal complaint to any organisation I always do it by letter. This article was co-authored by wikiHow Staff. The provider is also active on Facebook, where you can post a message seeking help or advice. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. People Like Cara Durbin . When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Click Mark as Helpful Answer or use Kudos to say thanks, on When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. 21:39. I opened my emails went into folders and clicked on Add an email account. It is no longer possible to create new virginmedia.com email addresses. 08-02-2022 Need a helpful hand to show you how to make a payment? Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Virgin Media UK does not provide this service. Step 1) Create a distribution list in your Address Book. I'm trying to set up a new email address on my account. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on Contacting Virgin Media. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. There shouldn't be any need to enter any card details Crashedagain, are you using this site here? If this ever happens to you again we have information on how to deal with fraudulent calls here. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. Let us know how you get on. They can look at options outside of the bundle deal for you. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. Note that 0345 numbers, although not free, are usually included in landline call packages. 09:05. The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Re: Blueyonder email. 15:10. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. on I have been unable to access my Virgin Media web email for about 3 hours. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. 28-01-2022 3. 07-07-2022 At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. If you do ever need anything, please pop back and we'll be delighted to assist further. With our free tools, you can check out the . wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Customer service for home 0800 064 3836. 11:40. Im trying to set up a new email address on my account. Sales for broadband, TV and phone. Thank you for letting us know and I am so sorry you are facing these issues with your connection. 10:38. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. on - edited This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. You may have read posts here showing that the email address continues beyond 90 days but you should not . Opening hours are: Virgin Media customer service numbers. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." on However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. on You should still be able to add a third party email address to the VM webmail page via the method you are using. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . That means you don't have to use Blueyonder.co.uk webmail interface! This could save you valuable time, as opposed to trying to contact them. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. If you have a complaint, please get in touch via the form below. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Virgin Media email address: enquiries@virginmedia.com. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. 09-07-2022 By using our site, you agree to our. 3 hours ago. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. I thought that there was an option to say whether or not you were a VM customer. 13:16. Gmail is one option along with Outlook and the many other free email suppliers. 26-01-2022 Virgin Media does not have a customer service email address. Virgin Media contact number. Hi folks. Contact us. However, when clicking on such links, it generally redirects you to the contact or support pages. 01-05-2022 - edited In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. on Pro tips & talking points. https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737. 2. Not on mobile, desktop with 3 different browsers! When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Possibly. 17:34. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? List of Virgin Media Customer Service Numbers. 25-08-2022 A Virgin mobile account alone is not sufficient. For further guidance on cancelling your contracts, take a read through our service cancellation guide. Virgin Media does not provide customer service by email, but does provide it by phone. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. I was genuinely wondering why you could not use the form. 25-08-2022 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. 09-07-2022 I've been on hold for about 3 hours total now. I don't understand the relevance of your reply..? After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . * Or 0345 454 1111 from any other phone. If you're not using your own device, read our help on private browsing before you sign in. By continuing to browse, you accept the use of cookies. Virgin Media have recently changed the way you reset the password for a secondary email account. 30-04-2022 If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. By signing up you are agreeing to receive emails according to our privacy policy. Learn moreHave I helped? This may make getting contacting them faster and more efficient in the future. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Most news organizations publish an email or phone number for tips on stories. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. To learn how to contact Virgin Media through their online forums, scroll down! 14:34. So essentially I would need to set up a gmail account then I could add that To the VM webmail? 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. 07-02-2022 Contact Virgin Media by phone, web chat, call-back form, email or social media. On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. It has to be . It's packed with tips, hints and helpful answers about our products and services. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. If possible, avoid calling when you are rushed for time. 06-07-2022 online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. If not, they are charged at the same rate as a standard UK landline number. I can certainly appreciate your frustration with that. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. That was a mistake. Public Sector Queries. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on on The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). on 04-07-2022 wikiHow is where trusted research and expert knowledge come together. New around here? Can anyone tell me how to set up a new email please. 08-02-2022 issue now resolved. It takes me to a box with two bars, your email address and the second bar is your password. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"