.css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Never touch a downed overhead electrical line. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. If you smell natural gas or see downed power lines please do NOT use this page. We've had a downed wire touching our building for about two months at this point. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. 115.124.120.233 Search accounts based on account number, or chat online. Dial 333 to get connected to a customer service representative. If you receive overhead electric service, your electric system con- sists of the following: 1. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Our team can assist with getting those downed wires raised. Ask for the Comcast liason. You can report an issue by going to the Xfinity Status Center. DO NOT TOUCH downed lines or anything they are touching. In the 'To' line, type "Xfinity Support" there. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. It's in front of my yard, and it goes across the street. Hi, @user_af7a95. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please call this number (855) 307-4896 to set up your service. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Choose the option that best describes your situation. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Thanks. Thank you for reaching out to the Digital Care Team. came out and verified that it isn't live. Click to reveal .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Select Start Troubleshooting to begin your modem restart. Create an account to follow your favorite communities and start taking part in conversations. How to report a downed wire if I'm not a customer? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We have made changes to keep employees safe so response and call times may be longer than usual. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Click the "New message" (pencil and paper) icon, 3. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . The easement at my back property line has poles with electric and utility lines. Let us give you a call as soon as an agent is available. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. How to Reach a Real Person at Comcast/Xfinity. It's infuriating. Provide your account info and say, Line is down., Dont have AT&T service? There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Report or View Outages; Other Contacts; General, Business, Landlord, . Thank you so much for contacting our Xfinity Support Team over Reddit. A recent storm brought down a tree which took down one of the above ground cables by my house. Where on your property are the lines down on and would you consider them a safety hazard as of now? Cookie Notice Please contact the moderators of this subreddit if you have any questions or concerns. Type your message in the text area near the bottom of the window. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team can help get that line raised. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Report A Downed Line. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Can you direct message your name and address? This website wants shut Let us know if you find downed or uncovered wires or cables in your area. How does cable internet get to your house? Companies respond better when others are watching. It has been severed months ago and left hanging. Thank you so much Anthony for sending us over those details and the Modmail. and our Do not send the firewall logs as an attachment. Our community is your official source on Reddit for help with Xfinity services. Store Locator Status Center Check for outages and troubleshoot your services. Sky News is a British free-to-air television news channel and organisation. It's a hazard to pedestrians and vehicles! Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. There appears to be no other way to contact comcast/xfinity. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. I don't have AT&T, or a landline. 1 6 Sky News is distributed via an English-language radio news service, and through online channels. I can't get into my property because the line is blocking the drive way. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Privacy Policy. Say "No account." Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? You can contact 811 to get utility lines marked. I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 1. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. If the IP address resides on the Comcast network. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Hello @ryanray.rr81 and thank you! https://corporate.comcast.com/stories/meet-our-digital-care-team. I have called multiple times but I don't have an account so it won't let me through to talk to someone. It may be used in setting the FCC's priorities for regulating companies like Comcast. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Connectivity and managing Your Comcast Business network. How do I report down a cable line? New comments cannot be posted and votes cannot be cast. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Report downed power lines at 713-207-2222. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Welcome to the Xfinity community! This post was marked as solved. Genius. It is to be expected when weather conditions are severe. I have a downed wire in the middle of the street. You can email the site owner to let them know you were blocked. Verizon Business customers. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. If you have questions about your services, we're here to answer them. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. You have to sign up for gig service and sign a 2 year contract first. They have been hanging very low for over a year. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Responsible . STAY AWAY from downed power lines. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Enter another ZIP to see info from a different area. Usually 911 dispatch has unlisted numbers for utilities. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums That person will tell you who the city's contact is in the Comcast governmental affairs office. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Stay at least 35ft away from any downed wires during cleanup and other activities. Voting closed 14. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I called but only received voice mail. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. An official employee, such as myself or whoever is first available, will respond. See how you can save when you add Comcast Business Mobile or add a new line. Just select Xfinity support and you will be able to speak with the next available specialist. I have a downed wire in the middle of the street. Who do you call for a downed cable line? Stay put and call 911. The ground around your car may be energized. We're sorry that didn't solve your issue. I think it may be the original phone line. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Archived post. Scroll down and select Manage Internet. Youve reached the best place and perfect person to help with virtually all of your account needs! 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago How do I talk to a real person at Comcast? Like. Call 800.288.2020 . Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. First Call 9-1-1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Asking on behalf of my place of business. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. That's not what we want to see! it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Comcast Xfinity problems in the last 24 hours. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Call 9-1-1 immediately to report a fallen power line. We ask for direct messages because we can't post personal information in public. It's not the power line and I don't think it's the regular cable either because there's no service outage. Who is responsible for cable line from pole to house? We have made changes to keep employees safe so response and call times may be longer than usual. Contact Customer Service at (800) 391-3000. The channel and its live streaming world news is available . Step 1: Inquiry. to Call your mayor's office. Press 0 a lot. How to Report an Issue Online Visit xfinity.com/xfinityassistant. I hope youre having a great week so far! This post was marked as closed. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I am a bot, and this action was performed automatically. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Call 911, which will get the FD out to asses the wire (s). To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Massive outages do occur because of problems such as storms, floods etc. Then Call Us. I do apologize once again for the delay on our end and sincerely appreciate all your patience! I would like to report down wires in my back yard for the second time. How do you fix an exposed wire without electrical tape? For immediate assistance, check out the Xfinity Assistant. Comcast does not do tree trimming. 7 years ago. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. How do I get Comcast to come deal with this? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Then, to let us know why you're calling, say Line is down.. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Get in touch with Comcast Business. In the top right corner, you'll see a little chat icon near the bell icon. Thanks. Don't worry, we'll never do that as it might cut into our profits for the quarter. Thanks! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. and our X | `>`. We have made changes to keep employees safe so response and call times may be longer than usual. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Throughout our history, DISH has always put customers first. Thank you for bringing this issue to our attention. The tubing will start to shrink almost right away. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am extremely frustrated this issue has not been of the upmost importance to your company.
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