Oops. There'll likely be four of these, two from BT servers and two from Plusnet servers. ask a new question. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. We always endeavour to grade correctly and. We have received reports that emails to btinternet.comemail addresses are being blocked. Though any rejection on our side should be returned back to the sender as a bounce. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. That is because he has a Virgin Media email address, which would be deleted if he switched away. 14h08. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Accounts that are inactive for six months are deleted automatically. Rachel Rickard Straus, Financial Mail On Sunday In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. (The fix did not work until I had quit Mail and relaunched it. on You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. Those who wish to hold on to their email account just have to log in from time to time to keep it active. This has made me want to look a bit further and so I found the Community. omissions and conduct of any third parties in connection with or related to your use of the site. 19h39. BT L1 agent wasn't able to resolve and it has been passed to their email support team. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter It is very annoying, I hope you guys reach me out soon. This isn't just a small delay. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Those who leave have their email account terminated and closed 90 days later. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Various errors messages. Delays in Emails being delivered can arise from a multitude of reasons. 23-04-2021 19h37 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. We receive the following message when we try to send from our Mac. To start the conversation again, simply Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 2 days ago I suddenly stopped being able to send emails and get the message below. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Policies vary between broadband providers. We understand that you are experiencing issues sending emails. on Sending or receiving email. I cannot send even the simplest of messages this morning. on What can be done to fix this problem please? I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. . Rest assured that we'll do our best to assist you or get you pointed in the right direction. . What does this mean? All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. What does this mean? I exited and restarted Mail and was then able to send emails again. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Today all of our emails addresses would receive, but not send. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Problems with sending btinternet emails t - Apple Community Log in issues. The accounts work on BT Webmail, both to receive and send. 13-07-2019 This is exactly the same as my issue - with the 993 / 465 too. So it seems to be something between Android and BT Mail. 9h25 16:52 EST 04 Mar 2023 25-08-2021 I expect that they are simply burying their heads in the sand and do not look at all. Terms and conditions of the sale . It's reassuring not to be alone. @stevebrass Thanks, but same result as before. I can't send emails from my btinternet account on my iPhone As soon as I removed that link all was well again. I also feel slightly better I am not alone. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. If I go into iCloud web page, then I can send and receive as normal. All other emails to other systems have no issues. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. - edited I spoke too soon. 15h27, on I anybody else having this problem. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. P.S. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Google Groups emails from BT & Earthlink addresses not getting Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 14-07-2019 We have received reports that emails to btinternet.com email addresses are being blocked. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 14-07-2019 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. This started suddenly about 5 or 6 weeks ago. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Many customers find the BT community forum is a great way of getting help. If you're having problems, try logging in to webmail. 2 users liked/thanked this post: Last week I phones an advisor with a somewhat similar response. We'll need to look into this and we'll get back to you next week. Emails from btinternet.com addresses not received. By 'All of my contacts have it. Hi The worrying thing is I don't know how many other emails I'm not receiving. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I feel there is something going between Google and Apple. Anyone else experiencing the same issues? I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. We shall never know, but fingers are firmly crossed that the service will return to normal. Will post any update that I get. Any ideas? Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Why cant my email address have BT.com in the display name? Can you please hold the power button on the phone and iPad until you see a menu and choose power off. If you click on them we may earn a small commission. We do not allow any commercial relationship to affect our editorial independence. Some links in this article may be affiliate links. Having the same problem myself today - unable to send emails from my @btinternet.com account. BT internet email problem Hi. You can usually find the option to redirect in the inbox settings of your old email account. They also sent a test email from a PC using an outlook client and that didn't come through either. 6h21. I cannot find an obvious way of asking bt about this! I have a group of 14 people set up under Outlook 365. on Re: Emails from btinternet.com addresses not received. Tried on various devices with same result. You can send and receive messages, but not actively manage the account. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. That helps us fund This Is Money, and keep it free to use. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Thank you anyway. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Thank you for your follow up. Comic should be in the grade given in the listing title. At my age, I just don't have the energy to set up a new email address and tell everyone.'. No disrespect intended as your advice is probably based on years of experience of BTs service! There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Using webmail? Problems with email | BT Help 15h33. by The problem usually resolves its self in a day or two. mingoslkd, call Incoming mail works, but unable to send anything. I have a recent problem with my email service. 19-12-2022 But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Ive also tried not using advanced settings at all with exactly the same results as described above. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Accounts that are inactive for six months . I can receive emails. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 23-04-2021 This amount is subject to change until you make payment. Your post does not go to BT. on If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Does anyone have any other suggestions please?? By posting your comment you agree to the house rules, The comments below have not been moderated, By Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Go back to . 10-07-2019 on View cart for details. TalkTalk allows you to access your email account for 12 months after you switch. For those that aren't arriving, things obviously get a little more involved. 26-08-2021 Also, the web interface seems to be working just fine. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Thanks for your reply, Townman and thanks to Anne too. I can't send or receive messages in Outlook - Microsoft Support By coincidence(? Examination of the message heads of the delayed emails might be informative. Outlook emails not being received by btinternet.com addresses When this happens. All postings and use of the content on this site are subject to the. One of the mails having been sent as long ago as April 4th. Townman, Gandalf. But again got error messages which I now cant remember. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 26-08-2021 Email: timforrester@btinternet.com. I know that I haven't received most of the emails sent from btinternet.com addresses at all. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Might that apply in your case too? I know it exists because I can pick it up on ios and via BT Webmail. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. on 14h56, on Solved: Unable to send email from Outlook app - BT Community So hardly time for a timeout to have occurred. After some trial and error I found that btinternet was objecting to my "signature" containing a link. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Thanks for the super fast analysis and reply. PaddyB. Can I move my BT Email address to another account? You may have to register before you can post: click the register link above to proceed. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. I have a group of 14 people set up under Outlook 365. Have you had the chance to check if the issue persists on a different user account? All other emails to other systems have no issues. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I am using the Outlook app on a Samsung phone. Switching email address if you have never done so before can feel like a daunting task. It's not just that there has been a delay. 17h25. 09-07-2019 What do I have to change to make my emails send? After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 19-12-2022 While members are not getting emails, they do appear as posts on the Google Groups page. Its probably not directly relevant to your problem, but who knows with Apple!! At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Sending or receiving email | BT Help I have cleared cache and data. This was a pain, but I went along with it or else I couldnt use email. This sounds fiddly, but isn't necessarily. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. A workaround would be to use another SMTP - for example gmail if you have a google account. Then power on the phone and iPad and tell me if it still has the problem. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 23-04-2021 Refunds. I cannot send even the simplest of messages this morning. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Thanks for the suggestion. For additional information, see the Global Shipping Program. 20h13. It takes a while to get a reply from the Postmaster but they will respond. About 4 days letter I get a reply saying the message could not be delivered. Not receiving @btinternet email - Microsoft Community It might be worth changing your SMTP port to see if that helps. This is going to need looking at by their email support team. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Fix a problem | BT Help on 26-08-2021 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 19-12-2022 6) Make a list of all of the accounts and logins that are linked to your old email address. Any ideas? A forum where Apple customers help each other with their products. 15h04. 23-04-2021 'I have always used the same email address,' says Dave, 79, from Cambridge. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on This site contains user submitted content, comments and opinions and is for informational purposes It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. on Just one other thing that might be relevant. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 20h33 He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Emails to btinternet are blocked - how can we fix this? - BT Broadband Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Are there really just two of us having this problem? 18h40. Page 1 of 2 1 2 Last Apple disclaims any and all liability for the acts, BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. We can't ditch our broadband we'll lose our email address! 3 users liked/thanked this post: 10-07-2019 So, I did checked around it seems that smtp is not working. 15h22, on Our standard shipping option is via Royal Mail airmail. 11h05. 26-08-2021 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. If I changed my email address I would be bound to lose something important. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I've rebooted twice and reinstalled Office 365 without success. only. A warm welcome to the forums. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Emails from btinternet.com addresses not received. - Plusnet - last edited on 26-08-2021 Townman, Gandalf, anneoconnor. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 19-12-2022 Have you had the chance to try the steps in the article below? What does this mean? They must realise that they have a dreadful name. Unfortunately, it did not work. Hopefully, we can get this resolved quickly. We do not write articles to promote products. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Surely other services would similarly suffer. If not, how do we get a moderator involved?
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