Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Thank you for your patience. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. All repairs should be reported to Crawley Repairs Team and not your housing officer. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. 701 were here. Map. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough There are another 15 similar residential tower blocks around the borough. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Internal deterioration such as damage to carpet, walls etc. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. Council news, community updates, local events and more. Housing support and other services in the home for elderly or disabled people. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Please do not leave children under 16 alone in your home while we are working. *Contract type: * See about the role. These cookies will be stored in your browser only with your consent. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. These cookies track visitors across websites and collect information to provide customized ads. You can change your cookie settings at any time. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. We will give you at least 24 hours notice, except in an emergency. Services for our tenants, including rent, repairs, new homes and managing your tenancy. We will take firm action against anyone who does not allow access for this. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. But opting out of some of these cookies may have an effect on your browsing experience. The council should repair any damage caused by maintenance or building work. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Request a repair to council property. If it is an emergency and you do not let us in, we may force entry. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. All rights reserved. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). You may have to leave your home if major works are needed on the building. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Harbour Exchange Square This cookie is used to store the language preference of the user. More. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. The latest news in your inbox every week. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Contact a solicitor experienced in council housing disrepair claims to find out more. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. You have accepted additional cookies. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). It affects one person or a group of people and requires a response. Discretionary Loans Information (PDF, 86.6 KB). Renovation loan can be awarded up to 8,000 to meet the cost of renovation works. Failure to do so could give you grounds to make council house disrepair claims against them. Search forforms on myCrawley to request services or report a problem. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. This category only includes cookies that ensures basic functionalities and security features of the website. Emergency out-of-hours repairs. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. The number of organisations that expressed interest in the tender. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. These may subsequently be treated as a complaint if we dont deal with the original request. Hotjar sets this cookie to detect the first pageview session of a user. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. visit our Code of Conduct page which will guide you through the process. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. 26 January 2021. A request for a service (e.g. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. For further information and guidance see Bogus callers and phone fraudsters. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. A fee will be included to meet the cost of registering the charge against the property. Necessary cookies are absolutely essential for the website to function properly. The cooperative is reducing the supply of hot water due to. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Housing Disrepair Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. This cookie is used to store the language preference of the user. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Failure to do so could give you grounds to make council house disrepair claims against them. This applies to all properties where gas can be used. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. We manage leasehold properties that were originally sold under the Right to Buy. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. We also use cookies set by other sites to help us deliver content from their services. These include: Rent enquiries including difficulties paying your rent Mutual exchange. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. We also use third-party cookies that help us analyze and understand how you use this website. Our approach. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Some sports groups will even include you in their meetings to discuss progress and what they want to achieve which is great. The Housing Repairs service is critical to our tenants and leaseholders. Under the Freedom of Information Act, please can you supply the following information: 1. We may need to return to complete the full repair. Crawley Borough Council. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Our housing in Havant. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Content and site Copyright Crawley Borough Council 2020. But opting out of some of these cookies may have an effect on your browsing experience. Report a repair online If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. 182-184 High Street Our staff will not carry out works where children are unaccompanied. . Thank you for your patience. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Requesting online means you can: make your request at any time of day or night. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. It is usually found in your kitchen below the sink but not always. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Repairs. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. London These services include waste management,. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. Services available to private rental tenants in Crawley, including grants and loans. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Living in a state of disrepair can have very serious effects on your health and wellbeing. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Before you contact them, they will expect you to have given us a chance to deal with your complaint. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Content and site Copyright Crawley Borough Council 2020. Our aim is to sort as many complaints as possible at the first point of contact. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If necessary, they will arrange to remove or seal it (through our repairs team). Map. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. We are committed to delivering high quality services and we aim to achieve the highest possible standards. Housing. Crawley Borough Council Report to Overview & Scrutiny Commission . If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Write by: . The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. We can help make it easier and more accessiblefor you to live in your council house. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. The relevant Head of Service will undertake the review and respond within 20 working days. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Telephone: 0300 1113000. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. All rights reserved. change your appointment later if you need to. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Content and site Copyright Crawley Borough Council 2020. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. If you are a council tenant, we can take care of some of the repairs to your home. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Find out the latest coronavirus information on housing and homelessness. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. To help us improve GOV.UK, wed like to know more about your visit today. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Home. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. If you are a tenant, please report your non-emergency repairs online. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Are you a Council or Housing association Tenant with housing disrepair issues? How we can help young people in Crawley with housing issues. You can report all repairs, including gas and water, using our online form or on 01293 438111. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. 2. All rights reserved. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. All rights reserved. Introductory tenants are usually limited to minor improvements like redecorating inside. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Housing Department Crawley Borough Council - Housing Options Service Services offered. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Posted in . It stores a true/false value, indicating whether it was the first time Hotjar saw this user. do everything more quickly because you don't have to call us. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The number . You should get several weeks warning of any work needed. Get premium, high resolution news photos at Getty Images More details are in our Complaints policy. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Please use our online form to request a. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. 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