0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. H*2T0T341f& 0.749023 g endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Registration is easy, and its free. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Email clipper@bayareametro.gov. This is the version of our website addressed to speakers of English in the United States. Prior to that he was an assistant sports editor at the paper from 1984-1987. Please contact Clipper Customer Service at 877.878.8883 to request a . If you forget to tag on and/or off, you will be subject to citation. `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Skip top navigation. I'd calculate your estimated usage and only put that amount on the card. /Tx BMC Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. E\\y\F@B.DHR!"g/ endstream endobj startxref 0 %%EOF 332 0 obj <>stream endstream endobj 224 0 obj <>stream To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Phone. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. f endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p How would you improve Clipper? f Otherwise, you will be logged out automatically. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . (Some limitations may apply.) Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. If your card is registered, contact us so we can block your card from further use. Choose to stay logged in or to log out. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Choose to stay logged in or to log out. f You must tag your card again when you get off the train. https://www.clippercard.com/ClipperWeb/pay-with-phone. Is there a way to purchase the card without paying the fee? endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream Then when you exit, Caltrains will tell you that you have a negative balance. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Clipper is a regional transit card that can be used on all transit in the Bay Area. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Its also required if you want to set up automatic reloading. Stanford, California 94305. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Only registered Clipper cards are eligible for refunds. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Clipper's on your phone! Can I have more than one card in my Clipper account? Clipper says it does not take funds away, even if the card goes unused for years. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* At your request, we can mail you a new card with your balance restored, typically within 2 business days. For defective cards, no fees will be charged. $15.29. E\i\\ /Tx BMC Enter and space open menus and escape closes them as well. If your card is registered, contact us so we can block your card from further use. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? ClipperCard is your passport to campus and beyond! endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refund tickets with a remaining value greater than $1.00. f Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Clipper saves money. EMC Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. There is a $5 fee for this service. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. If you ever lose your card, well replace it and restore your value for a $3 fee. Add only that total amount to your card. Here's what you need to know. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. EMC Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? H*2T0T3415Rf& Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. 0 0 10.1455 10.364 re Registering your card protects your card balance and allows you to set up an online account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Less than a cup of coffee. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. The Go Pass is valid for thecalendar year: from January 1through December31. endstream endobj 185 0 obj <. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream My spouse, relative, or close friend needs help managing their registered Clipper card. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Mail the ticket(s)toBART's Treasury Department. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Its also required if you want to set up automatic reloading. You can have multiple adult cards associated with a single account. One beep means you have tagged on, and two beeps mean you have tagged off. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. EMC Clipper App. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Can I have more than one card in my Clipper account? Transit pass . Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . If a Clipper card is not used for six months, it can be deactivated. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Your refund request will typically be . Stanford University. Skip the side navigation menu and go to the main content. 7) d"W0%Q T ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. You can have multiple adult cards associated with a single account. What a scam! You can add value, see what's on your card, and see recent transactions. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. For more information, including fines, please see Caltrain's fare evasion policy. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& We contacted Clipper and were instructed to write letters to get the refund on two cards. What can I do with an online Clipper account? You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. For details about how to apply for a refund, download theClipper Cancellation Form. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If your card is registered, contact us so we can block your card from further use. Authorize payment below. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. What do you recommend for getting this resolved? I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " The refundmay take 4-6 weeks to process. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. No service to Chase Center atthis time,stay tuned for updates. Learn more about our privacy policy. Fares are for one-way travel. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. How can I cancel my card and get a refund? Phone. And Metro card. New to Clipper? To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards are eligible for refunds. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< Clipper is committed to protecting your privacy. No they don't keep cash at the stations. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream f The VTA Smart Passallows unlimited travel on VTA buses and light rail. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. f Opens in new window. If unsuccessful, your Clipper card may be defective or damaged. Graduate students are not eligible for a free Go Pass after this date. If you forget to tag on and/or off, you will be subject to citation. safe parking at hotels near Oakland Airport?? Directions to Zide needed from Union Square. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. EMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Visit our VTA Smart Pass page for more information. If do not tag on and/or off, you will be subject to citation. 0 0 10.146 10.364 re Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Subject . Opens in new window. Any suggestions, or is this another way for a government-backed agency to abscond with my money? All Access Digital offer for just 99 cents! Visit the Go Pass eligibility page for more information. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. E\\y\F@B.THH!*o* Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Be sure to review the paper ticket fare chart at the station. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Up and Down arrows will open main level menus and toggle through sub tier links. EMC Should I stay at a hotel near the airport? Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. E\\y\F@B.DHR!"g/ To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. A Station Agent canhelp process a ticket refund request. Registration is easy, and its free. /Tx BMC Getting dinner in Oakland this Fridaywill I get robbed? No service to Chase Center atthis time,stay tuned for updates. /Tx BMC Note that only cash value can be directly transferred. However, money added since then does not show on the account, as weve not used the cards. Clipper says it does not take funds away, even if. Location of mushroom dispensaries in Oakland? Clipper Refunds: Only registered Clipper cards, are available for refunds. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Your session is about to expire due to inactivity. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Latest Clipper News Never miss Clipper news! Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. $16.99 10% off. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Your session is about to expire due to inactivity. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . A: Many others are praying, as well. EMC The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. /Tx BMC Tickets submitted for refund must have been purchased by cash or debit card. E\\y\F@B.THH!*o* EMC H237402VH2P0P04341Qf& If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Someone else may be able to use it. All rights reserved. EMC If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. What should I do if my card is lost or stolen? 0.749023 g I have a whole collection of stored value transit cards from many places! If not, you can check your balance and add value to the card at a ticket machine before starting the journey. A reader in a prior column thought $300 had disappeared from an account. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. EMC H*2T0T3415Rf& You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. EMC 0 0 10.1455 10.364 re All rights reserved. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Key Clipper information translated to Chinese. Discount Cards For youth, seniors, people with disabilities and low-income adults. EMC Clipper is committed to protecting your privacy. /Tx BMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. EMC Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Pay With (visit our Chase Center Servicepage h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P /Tx BMC j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- f The old website used to show added values, ready to be activated, but no longer does. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Key Clipper information translated to Chinese. E\\y\F@B.THH!*o* For faster replacement, you also can pick up your replacement card at an in-person service location. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. EMC Ticket Refunds. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. But nobody did. EMC BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). If you ever lose your card, well replace it and restore your value for a $3 fee. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Learn more about our privacy policy. You can also log in to your regular Clipper account to see your balance and download a transaction history. For details about how to apply for a refund, download theClipper Cancellation Form. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. EMC In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Learn More about the future of clipper (external link). As others have said, you can get it on the Clipper phone app for free. Riders have 2 options for getting a refund: f *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. 2020, Metropolitan Transportation Commission. EMC Get it back from them when you plan your next trip to San Francisco. How can I check my card balance or how much I was charged for a trip? walk from 12th St. BART to Jack London square? Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Phone. Refunds are subject to the fees in Section 10. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. E\i\\ 0 6 E\\y\F@B.THH!*o* Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. about the future of clipper (external link). Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. After that, you need to tag on and off for each ride. What should I do if my card is lost or stolen? Does this mean my card is worthless and I might as well toss it? How can I manage the account on their behalf? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. So we just kept our Suica as well as our Icocaused in the Kansai. Registering your card protects your card balance and allows you to set up an online account. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. How can I cancel my card and get a refund? affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Refunds are subject to the fees in Section 10. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits.
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